America’s Most Trustworthy Retailers of 2023

Building trust is easier said than done in the retail industry, particularly as economic shifts have created a difficult environment for both consumers and businesses. So which of today’s retailers are building trust with consumers even as costs for products continue to rise and companies continue to face shortages and supply chain roadblocks?

Newsweek and Statista looked at publicly traded U.S. corporations with $500 million or more in annual revenue to identify these companies — those that are treating their customers and employees fairly according to 25,000 U.S. residents surveyed. 

Of all 700 ranked companies, the retail category topped the list with 61 brands making the cut. In the top five spots are Amazon, Chewy, Barnes & Noble, United Natural Foods, and Costco. 

While Kroger was recognized for the second year in a row, the company moved from the No. 4 spot in the Retail category to No. 3 in Grocery & Convenience Stores. 

"As an employer, food processor, retailer, healthcare provider and more, Kroger has a unique responsibility to lead with purpose and create positive change," said Rodney McMullen, Kroger's chairman and CEO. "Being named one of the Most Trustworthy Companies is an honor we do not take for granted, and we will continue to work to earn our customers' trust every day.

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