Whether it’s online or in-store, retailers will need to continue to look for ways to innovate the retail customer experience to stay competitive in the market. This includes clienteling, omnichannel selling, and robust remarketing.
What will the next chapter look like in CX? In this engaging conversation, industry experts explore the capabilities and potential of conversational AI tools to usher in a new era in retail customer service.
On-Demand : Digital interactivity experts Ricky Hon (interactive display and design leader at Best Buy Canada) and IV Dickson (chief innovation officer at SageNet) discuss implementing a thriving digital experience for customers.
Whole Foods Markets in the greater Denver area will soon be taking contactless payments to another level, offering shoppers the option to purchase groceries with just the palm of their hands. Get the details.
We dig into some of the biggest consumer behavior changes that are impacting customer service operations today, and learn about some of the technologies that are most important to brands and retailers to meet these new needs.
Boasting a number of best-in-class initiatives, including implementing innovative automation platforms and intelligent robotic solutions, learn how Albertsons has unlocked the power of frictionless checkout to maintain unhindered customer flow and grow revenue, while also elevating the consumer expe
A collection of news, articles and other featured content about Customer Service.