In spite of the progress society has made eliminating inconveniences, waiting in line remains “a timeless form of torture.” According to one new survey, Americans spend roughly 37 billion hours each year waiting in line, with retail stores highlighted as the worst offender.
829,000. That’s the number of unfilled retail jobs in the United States, according to The U.S. Bureau of Labor’s May 2023 findings. As any retailer operating in this environment knows, this deficit negatively impacts the customer experience and threatens the bottom line.
In this edited webinar transcript, RIS and Treasure Data touch on the results of the 2023 RIS and CGT report, 'The Analytics Advantage,’ using some stats and findings as a jumping-off point into a broader conversation about using data to create exceptional customer experiences.
As retailers adopt these innovative tools, one area they need to prioritize putting resources toward is foundational IT. Innovative IT breeds equally innovative customer experiences, operations and more.
Retailers understand that data isn’t static, and an effective data strategy is one that includes iteration, flexibility, and overhauling, when necessary. Learn how to rethink and reevaluate your approach.
RIS and CGT’s annual Retail and Consumer Good Analytics Study benchmarks the two industries’ analytic maturity and highlights the big bets being made on next-gen technology to ensure organizations keep pace with the business leaders. Find out where your company ranks among the industry’s best.
Speaking at the most recent League of Leaders gathering SAS’ VP of data ethics, Reggie Townsend discussed how businesses today can harness the sociotechnical space while making sure there's ample room for the human to show up too.