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E-Fulfillment Race In Tight Labor Market Means Efficiency Trumps All

Lisa Johnston
Editor-in-Chief, CGT
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Powering e-commerce fulfillment in new and innovative ways has become the new arms race for retailers, but labor challenges can serve as hurdles to success.

Thanks to the pandemic-fueled, e-commerce acceleration, consumers quickly grew accustomed to receiving or retrieving their orders without delay. And while shoppers may be ready to put the pandemic behind them, many of these digital buying habits will continue. U.S. e-commerce sales are expected to grow 17.9% in 2021 to $933.3 billion, and are anticipated to exceed 20% of total retail sales by 2024, according to eMarketer.

For retailers, this puts tremendous pressure on their fulfillment operations at a time when their workforce pool has been unprecedently squeezed. Read on to learn how retailers can ensure they meet these new e-commerce demands while navigating today’s labor challenges.