“There were no major surprises with the rollout because of our user-centric design approach with short iteration cycles and upfront architectural decisions,” Akram notes.
On the heels of the rollout, he offers this advice to peer retailers looking to develop their own homegrown apps for employees:
“Develop tools and apps that ultimately serve your customers and make it a more enjoyable, seamless experience for them, whether that’s online, in-store, or both. Simplify associate tools and platforms by making them easier to learn. Use a cloud-first approach to power the interconnected shopping experience.”