The New Customer-Centric Grocery Experience
Friday, July 14, 2023, 10:20 AM - 10:50 AM
Discover what it takes to put the customer at the center of the business and deliver an outstanding omnichannel experience across the customer buying journey — or risk yielding market share to the competition. Hear industry leaders talk about winning shares and driving loyalty with the right mix of AI, analytics, assortment optimization, and personalization.
Being customer-centric in the grocery industry is growing increasingly important. In fact, according to research by Deloitte and Touche, customer-centric companies are 60% more profitable compared to companies that are not focused on the customer, and 64% of companies with a customer-focused CEO are more profitable than their competitors.
As a result, we’ve tapped some of the industry’s most prominent voices to share their key takeaways for building a customer-centric grocery experience during our inaugural GroceryTech event, being co-produced with sister brand Progressive Grocer.
Giant Eagle’s Kirk Ball and Dom’s Kitchen & Market’s Marcio Ribeiro will take the stage for a panel led by strategic advisor Andy J. Walter on July 14 in Cincinnati. The three will uncover actionable strategies today’s grocers, big or small, can implement to get closer to their consumers using personalization tactics and innovative data strategies.