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Workforce Experience Catches Up to the Human Experience


Retailers are currently faced with a challenging labor market, with high turnover rates and difficulties filling frontline roles. Creating a sense of community, flexible schedules, and strong connections are essential to increasing engagement, improving customer experiences, and boosting the retention of top retail talent.

Leslie Hand, Group VP of IDC Retail Insights, explores how innovative workforce management technologies can streamline store operations, enhance communication and retention, and improve the associate experience.

In this report, learn to create an inclusive environment, connect with frontline employees, foster collaboration, and measure communication impact in real time. Download to learn how to empower the retail workforce, strengthen employee experience, and drive business performance.

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